Introduction to Processes and Workflows

• Overview of workflows, process lifecycle.

• Introduction to technology trends like cloud computing and automation.

Process Design and Improvement

• Basics of process mapping and flowcharts.

• Introduction to Lean principles.

Core Technology Foundations

• Overview of databases, cloud computing, and IoT.

Process Design and Management Tools

• Using Trello, Jira, and Asana for task management.

• Workflow tools like Zapier and Monday.com.

Data-Driven Processes

• Basics of analytics and its role in process optimization.

• Using Power BI/Tableau for process insights.

Business Process Management

• Key BPM principles and tools like Bizagi and Appian.

ITIL and Service Management

• ITIL framework: Incident, problem, and change management.

• Hands-on lab with ServiceNow or Jira Service Desk.

Lean and Six Sigma

• Advanced techniques: DMAIC, Kaizen.

• Identifying and solving process bottlenecks.

Technology Application

• Applying AI and RPA for process automation.

• Using IoT and blockchain for digital transformation.

Capstone Project

• Simulate a digital transformation for a specific industry (e.g., healthcare, retail).

• Create a comprehensive end-to-end optimized process and present findings.